Privacy Policy

Last updated: 22 August 2026

J R Franklin Landscapes respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or use our landscaping services.

1. Who we are

J R Franklin Landscapes is responsible for the personal information collected through this website and in connection with our services.

J R Franklin Landscapes
3 Chandlers Close
All Cannings
Devizes
Wiltshire
SN10 3PH

Telephone: 07311 812132
Email: jrfranklinlandscapes@gmail.com

If you have any questions about how we use your personal information, please contact us using the details above.

2. Information we collect

We may collect personal information when you contact us, request a quotation, arrange a site visit or become a customer.

This may include:

Your name
Telephone number
Email address
Property address
Details about your garden or landscaping requirements
Information provided when requesting a quotation
Details relating to work we carry out for you
Correspondence between you and J R Franklin Landscapes
Any other information you choose to provide to us

We only collect information that is reasonably necessary for dealing with your enquiry, providing our services and running our business.

3. How we collect your information

We may collect your information when you:

Submit an enquiry through our website contact forms
Contact us by telephone or email
Request a quotation
Arrange a site visit
Become a customer
Provide information to us during the course of a project

We may also automatically collect certain technical information when you visit our website through cookies and analytics technologies.

4. Our website and Squarespace

Our website is hosted and operated using Squarespace.

When you submit an enquiry through one of our website contact forms, the information you provide may be processed and stored through Squarespace’s systems.

We use this information to respond to your enquiry, discuss your requirements, arrange site visits, prepare quotations and provide our landscaping services.

Squarespace may also use cookies and other technologies necessary to operate and secure the website.

5. How we use your information

We may use your personal information to:

Respond to enquiries
Provide quotations
Arrange site visits and appointments
Carry out landscaping and gardening work
Communicate with customers
Manage and administer projects
Send invoices and maintain financial records
Deal with customer queries or complaints
Maintain appropriate business records
Improve our website and services
Meet our legal, accounting and regulatory obligations

We will only use your personal information for appropriate purposes connected with our business and the services we provide.

6. Lawful basis for using your information

We use your personal information on the following lawful bases where appropriate:

Contract: We may need to use your information to provide a service you have requested, prepare for a contract or carry out work for you.

Legitimate interests: We may use your information where it is reasonably necessary for operating and administering our business, communicating with customers and managing enquiries and projects.

Legal obligation: We may need to retain or use certain information to meet legal, tax or accounting requirements.

Consent: Where required, we will ask for your consent before using certain non-essential cookies or analytics technologies.

7. Google Analytics

We use Google Analytics to help us understand how visitors use our website.

Google Analytics may collect information such as:

The pages visitors view
How visitors arrive at our website
How long visitors spend on our website
General information about the device and browser being used
General location information
Other information relating to website usage

We use this information to understand website traffic and improve our website and services.

Where Google Analytics requires consent for non-essential cookies or similar technologies, we will seek the appropriate consent before using them.

8. Cookies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device which can help a website function correctly, remember preferences and understand how visitors use the website.

We may use:

Essential cookies
These are required for the website to function properly, including security and essential website functionality.

Analytics cookies
These help us understand how visitors use our website and allow us to improve its content and performance.

Other non-essential cookies
Other cookies or technologies may be used by Squarespace, Google or other services integrated into our website where applicable.

Non-essential cookies will only be used where the appropriate consent has been obtained.

You can manage your cookie preferences using the cookie settings provided on our website.

9. Who we share your information with

We do not sell or rent your personal information.

We may share personal information with trusted third parties where this is necessary to operate our business or provide our services.

These may include:

Squarespace, which provides our website hosting and related website services
Google, in connection with Google Analytics
Accountants or other professional advisers where necessary
Payment providers where required to process payments
IT or other service providers where necessary to operate our business
Government authorities or other organisations where we are legally required to provide information

We will only share information where there is an appropriate reason to do so.

10. How we protect your information

We take reasonable steps to protect the personal information we hold against:

Unauthorised access
Loss
Misuse
Accidental destruction
Unauthorised disclosure

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. How long we keep your information

We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected.

For example, we may retain customer and enquiry information for as long as necessary to:

Deal with your enquiry
Provide quotations
Provide our services
Maintain appropriate business and financial records
Deal with potential disputes
Meet legal, tax and accounting requirements

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

12. Your rights

Under applicable UK data protection law, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain uses of your information
Withdraw consent where we rely on consent to process your information
Request a copy of your personal information in a suitable format in certain circumstances

These rights are subject to certain legal exceptions and limitations.

If you would like to exercise any of these rights, please contact us using the details at the end of this policy.

13. Complaints

If you have any concerns about how we have handled your personal information, please contact us first so that we have an opportunity to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

More information about your data protection rights and how to make a complaint can be found on the ICO’s website.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will always be made available on this website.